betjil Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data betjil collects, how we use it, and the rights you hold as a player in Bangladesh.
Introduction & Scope
This Privacy Policy ("Policy") describes how betjil ("betjil", "we", "us", or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you" or "your") who access or use the betjil platform, including the website at betjil.im, all associated mobile-optimised pages, betting products, casino games, and customer support channels.
This Policy applies to all betjil players, visitors, and prospective registrants who are located in Bangladesh. By creating a betjil account or continuing to use our services, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein.
21+ Only. betjil services are exclusively for adults aged 21 years or older. We do not knowingly collect or process personal data from individuals under 21. If you believe a minor has submitted data to betjil, please contact us immediately at [email protected].
betjil reserves the right to amend this Policy at any time. When material changes are made, we will endeavour to notify registered players by email or by a prominent notice on the platform. Your continued use of betjil following any update constitutes acceptance of the revised Policy. We encourage you to review this page periodically.
Our Privacy Principles
Six core commitments that guide how betjil handles your personal data
Data Minimisation
betjil collects only the personal data that is strictly necessary to deliver our services, verify your identity, process your transactions, and comply with applicable legal obligations. We do not collect data for its own sake.
Purpose Limitation
Your personal data is used only for the specific, explicit purposes described in this Policy. betjil does not sell your personal data to third parties, and we do not use it for unrelated commercial profiling.
Security by Design
betjil uses SSL/TLS encryption for all data transmitted between your device and our servers. Player account data is stored on secured servers with access controls, intrusion detection, and regular security audits.
Your Rights Come First
You have the right to access, correct, and request deletion of your personal data held by betjil, subject to our legal and regulatory obligations. We respond to verified data requests within a reasonable timeframe.
Transparency
We believe you should always know what data we hold and why. This Policy is written in plain English and is designed to be easily understood by all betjil players across Bangladesh, from Dhaka to Chittagong to Cox's Bazar.
Retention Limits
betjil does not keep your personal data for longer than is necessary. Once the purpose for which data was collected has been fulfilled and legal retention periods have expired, your data is securely deleted or anonymised.
1. Personal Data We Collect
betjil collects personal data through several channels: directly from you when you register or interact with our platform, automatically through your use of our website, and from third-party verification and payment service providers. The categories of personal data we collect include the following:
Identity Data
Full legal name, date of birth, gender, and a copy of your government-issued identification document (National ID, passport, or driving licence).
Contact & Address Data
Residential address in Bangladesh (including city — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh), email address, and mobile phone number.
Financial & Payment Data
Mobile financial service account identifiers for bKash, Nagad, Rocket, and Upay; bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other supported institutions; transaction history in BDT.
Gameplay & Betting Data
Betting history, game session data, wager amounts, winnings, bonus usage, crash game records, slot spin histories, and cricket and sports betting activity.
Technical & Device Data
IP address, device type, operating system, browser type and version, screen resolution, session duration, pages visited, referring URL, and Bangladesh Standard Time (BST, UTC+6) timestamps.
Communications Data
Records of your correspondence with betjil support via email, including any complaints, disputes, or account queries you raise.
2. How We Use Your Personal Data
betjil processes your personal data on the following lawful bases and for the following purposes:
- Account registration and management — to create and maintain your betjil player account, verify your eligibility, and administer your profile.
- Identity verification (KYC) — to comply with our Know Your Customer obligations, verify your age (21+), confirm your Bangladesh residency, and authenticate payment methods.
- Payment processing — to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank transfer channels in BDT.
- Service delivery — to provide access to betjil's full range of products including cricket betting, live casino games, slots, crash games, and multi-bet accumulators.
- Responsible gaming — to monitor betting patterns, enforce self-exclusion requests, apply deposit limits, and identify players who may require support under our Responsible Gaming programme.
- Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, bonus abuse, unauthorised account access, and other prohibited activities.
- Customer support — to respond to your queries, complaints, and bet settlement disputes submitted to [email protected].
- Promotions and personalisation — with your consent, to send you information about betjil promotions relevant to events such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh.
- Legal compliance — to fulfil obligations under applicable law and to respond to lawful requests from competent authorities.
Marketing communications: betjil will only send you promotional emails or SMS messages if you have opted in during registration or subsequently via your account settings. You may withdraw your marketing consent at any time by contacting [email protected].
3. Data Sharing & Third Parties
betjil does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data with the following limited categories of recipient, strictly on a need-to-know basis and only to the extent necessary to fulfil the purposes described in this Policy:
Payment Service Providers
We share transaction-relevant data with bKash, Nagad, Rocket, Upay, Visa, Mastercard, and our banking partners to process deposits and withdrawals. These providers are bound by their own privacy and security obligations and do not receive data beyond what is necessary to complete each transaction.
Identity Verification Partners
betjil uses third-party KYC service providers to assist with identity verification. These providers process only the specific documents and data required for verification and are contractually prohibited from using your data for any other purpose.
Game Content Providers
betjil's platform integrates games from licensed studio providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others. These providers may receive anonymised session and game-result data for technical purposes. They do not receive your personally identifiable information.
Legal & Regulatory Authorities
betjil may disclose personal data to competent authorities, law enforcement agencies, or courts when required to do so by applicable law, a valid legal order, or to protect the rights, property, and safety of betjil, its players, or the public.
4. Cookies & Tracking Technologies
betjil uses cookies and similar tracking technologies to enhance your experience on the platform, remember your preferences, maintain your session, and collect aggregated analytics data. The types of cookies we use are described below:
Strictly Necessary Cookies
Required for the platform to function correctly. These include session management cookies that keep you logged in and security cookies that help prevent fraudulent use of your account. These cannot be disabled.
Analytics Cookies
Used to collect aggregated, anonymised data about how players interact with the betjil platform — pages visited, time spent, and features used. This helps us improve the platform for players across Bangladesh.
Functional Cookies
Store your preferences such as preferred payment method, display settings, and language to personalise your betjil experience across sessions.
You may manage non-essential cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the betjil platform. Our cookies do not store payment card details or passwords.
5. Data Retention
betjil retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:
- Account and identity data — retained for the lifetime of your account and for a minimum of 5 years following account closure to comply with anti-money laundering record-keeping requirements.
- Transaction and betting records — retained for a minimum of 5 years from the date of each transaction in accordance with financial record-keeping obligations.
- Customer support communications — retained for up to 3 years from the date of the last communication, or longer if the communication relates to an unresolved dispute or legal matter.
- Marketing consent records — retained for as long as your marketing preference is active, plus a reasonable period thereafter to evidence consent.
- Technical and device data — retained for up to 12 months on a rolling basis unless required for fraud investigation purposes.
Once the applicable retention period has expired, betjil will securely delete or irreversibly anonymise your personal data. Anonymised data may be retained for statistical or research purposes without time limit as it can no longer be linked to you.
6. Your Data Rights
As a betjil player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact betjil at [email protected] with a clear description of your request and sufficient information for us to verify your identity.
Right to Access
You may request a copy of the personal data betjil holds about you. We will respond to verified access requests within a reasonable period, typically within 30 days.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. You may also update certain information directly within your betjil account settings.
Right to Erasure
Subject to our legal and regulatory retention obligations, you may request that betjil delete your personal data. Where deletion is not possible due to legal requirements, we will inform you of the reason and the applicable retention period.
Right to Object to Marketing
You may object to the processing of your personal data for direct marketing purposes at any time. To opt out of marketing communications, email [email protected] or update your preferences in your account settings.
7. Data Security
betjil takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- SSL/TLS encryption for all data in transit between your device and betjil servers.
- Encrypted storage of sensitive account and identity data at rest.
- Role-based access controls ensuring only authorised betjil personnel can access personal data, and only to the extent required for their role.
- Two-factor authentication options for player accounts to reduce the risk of unauthorised login.
- Regular security assessments and penetration testing of the betjil platform infrastructure.
- Incident response procedures to detect, report, and address any personal data breach promptly.
Your responsibility: You are responsible for maintaining the confidentiality of your betjil login credentials. betjil will never ask for your password via email or phone. If you suspect your account has been compromised, contact [email protected] immediately and change your password.
8. Contact Us About Privacy
If you have any questions, concerns, or requests relating to this Privacy Policy or the way betjil handles your personal data, please contact our support team using the details below. betjil aims to acknowledge all privacy-related enquiries within 24 hours on Bangladesh Standard Time (BST, UTC+6) business days.
betjil Privacy Contact
Email: [email protected]
Response time: Within 24 hours on business days (BST, UTC+6)
Please include your account username and a clear description of your privacy request or concern.
For formal data access, rectification, or erasure requests, please include sufficient information to allow betjil to verify your identity before we process the request. betjil may decline requests that cannot be sufficiently verified or that conflict with our legal retention obligations, and will provide a written explanation in such cases.
Explore betjil Responsibly
Your data is protected — now enjoy cricket betting, live casino, slots, and crash games, all in BDT via bKash or Nagad. 21+ only.